We're working on some magical things, stay tuned for more details
We're working on some magical things, stay tuned for more details
Signed in as:
filler@godaddy.com
Please reach us at denedivas@gmail.com if you cannot find an answer to your question in the list below or fill out our message form using this link.
Our wicks are 100% cotton and pre-waxed for the most consistent burn. To get the maximum burn rate from your candles make sure to trim your wicks, a few millimeters, before every burn session. The optimum burn time for our candles is no longer than 3-4 hours at a time.
We source 90% of our ingredients from local Canadian companies. Our soy wax and essential oil suppliers are based out of Ontario, our crystal supplier is in Vancouver, and our dried herbs and botanicals are sourced from across Alberta. Some of our materials come from international countries, but we always research and reach out to Canadian and indigenous companies first.
All of our products are hand-made and hand-packaged in our workshop in Beaumont, AB.
Because you are purchasing products that include ethically, indigenous-sourced smudge, directly from a Dene company, you are not appropriating culture, you are appreciating it. As long as you follow protocol when using smudge items there are no issues with settlers using our smudge-infused products.
Furthermore, the smudge in our candles, wax melts, medicine scrunchies, and in our other smudge-infused products is not included in the retail price of the product. We charge for the other materials, supplies/equipment, and time necessary to create the items, and include the smudge for free. This is how we follow traditional smudge protocol while still creating modernized smudge products for everyone to use.
Although our candles use 100% soy wax and contain very small amounts of 100% essential oils, with no additives or fragrance oils, some children and dogs may still be sensitive to our wax scents. A safe bet is to check with your doctor and/or vet to confirm child-safe and/or pet-friendly essential oils before using our candles/wax products in your home. Also please follow our candle/wax melt instructions and always supervise your pets and children around all wax products.
Our vendor markets are the best opportunity to shop the largest selection of our products. Due to shipping concerns not all of our products are available on our website. The best shopping experience with Dene Divas is definitely at our market locations. To see an updated list of our upcoming events please check out our AB Market Schedule.
At this time, we do not have our own stand-alone store for the public to access. To see a list of Alberta retailers where you can shop a selection of our products please see our AB Retail Partners.
Processing of orders will take 3-5 business days. Upon the processing of your order, you will be issued a shipping confirmation with a tracking number unique to your order. Delivery times will vary depending on the carrier company. Please give Canada parcels up to 14 days for delivery and US parcels up to 30 days for delivery.
If you do not receive your package within the outlined timeframe please send us an email at denedivas@gmail.com with your name, order #, and tracking #, and we will look into the issue further. Please include your order # in the subject line of the email. We typically respond to customers in 1-2 days.
Please inspect all items immediately when they arrive even if they are for future use. If there are damaged items, let us know right away and we will either replace the item(s) or issue a refund depending on what you prefer. In most cases we will not require the damaged item to be shipped back but may request photographs of the damages.
The best form of contact for a damaged order is to send us an email at denedivas@gmail.com with your name, order #, and tracking #, and we will look into the issue further. Please include your order # in the subject line of the email. We typically respond to customers in 1-2 days.
Please feel free to reach out to us using this link. We typically respond within 2-3 business days for partnership opportunities and wholesale order requests. Depending on the size and frequency of the order request, various pricing options can be negotiated to fit both of our companies' needs.
100% Indigenous Owned by Resilient Dene Women
Copyright © 2022 Dene Divas Inc. - All Rights Reserved.
Powered by GoDaddy Website Builder
We use cookies to analyze website traffic and optimize your website experience. By accepting our use of cookies, your data will be aggregated with all other user data.